My artwork won't upload!
If you are experiencing stalling, or failing uploads, please follow the steps below to improve your chances of success. If your upload completes and your JPG image does not display properly, please make sure you have set the color space to RGB / sRGB.
- The most reliable way to upload to EntryThingy is by using a browser equipped with the most up-to-date technology. Please make sure you have the newest version of your browser installed on your computer
- Make sure you're uploading files from a verified file path like your desktop or 'Documents' folder, not a mobile phone
- Slow Internet connection: Check your Internet connection. One of the main reasons why uploads take a long time is because your Internet connection is too slow or unstable
- Heavy uploads traffic: You might be uploading during a busy time. At some peak hours, your Internet Service Provider registers spikes of upload traffic and might take longer to upload your files
- You should use a Chrome incognito window or Firefox Private Browse. This will temporarily exclude the use of browser extensions, which may interfere with communication between your computer and EntryThingy. Ad blocking extensions, for instance, are commonly responsible for these problems
- You should temporarily disable anti-spyware, anti-virus, or similar software. These programs are also known to interfere with communication
- Reboot your computer (yes, this really does help)
- You may also benefit from plugging your computer directly into your modem with an ethernet cable, rather than connecting wirelessly through a router. This can improve the stability of your connection
If you continue to experience issues with your upload, contact us and we may be able to help.